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With annual sales of $6.6 billion, Praxair, Inc. is a global, Fortune 500 company that supplies atmospheric, process and specialty gases, high-performance coatings, and related services and technologies.
Committed to a Six Sigma approach, Praxair is focused on reducing its travel costs while continuing to improve its travelers' experience.
Praxair
"Our employees' adoption of Expedia Corporate Travel's online tool to nearly 70% has greatly exceeded our initial expectations, and the resulting savings in fees has been significant."
"The continually updated travel spend data available through Expedia Corporate Travel's online reporting features play a critical role in our Six Sigma efforts to continually improve Praxair's travel management program."
"The travel policy features of Expedia Corporate Travel, combined with its overall ease of use, allow our travelers to quickly find the right trip, while adhering to our company's travel policy. In the past quarter, with Expedia Travel our travelers are booking air tickets within company policy 93% of the time."
"The depth of travel industry experience that Kathy, our Corporate Consulting Manager, provides has proven to be invaluable to Praxair in our achievement of our travel management goals."
- Gerry Russell
Former Sourcing Manager
Praxair, Inc.
The Challenge
- Reduce Praxair's overall travel costs
- Achieve an online adoption rate that could "institutionalize" substantial fee savings
- Implement an easy-to-use online booking solution to increase employee productivity
- Gain access to timely travel data to support Six Sigma continuous improvement effort
The Solution
- Well-documented launch process addressed all aspects of transition to Expedia Corporate Travel
- Web-based training sessions and familiar booking experience ensured traveler support and encouraged online adoption
- Flexible travel policy module steered travelers towards negotiated air, car and hotel rates to assist in reducing per-trip costs
- Online access to over 100 current reports allowed Travel Manager to quickly analyze travel spend
- Corporate Consulting Manager provided expert assistance and industry knowledge to support savings effort
The Results
- Online adoption immediately jumped to 59%, now at 68-70%
- Average transaction fee has been reduced to nearly $5.00
- Praxair conducts quarterly satisfaction surveys to ensure a high level of satisfaction with Expedia Corporate Travel
- Expedia Corporate Travel adopted Praxair's recommendation for new reporting capabilities, providing department heads with access to travel data for budget tracking
- Praxair implemented consulting manager's strategic recommendations to increase savings by concentrating air spend on certain carriers